§1Acceptance of Terms

These Terms of Service ("Terms") are a legally binding agreement between you ("Client," "you") and Healos™ Canada, operated by Way Liu and the Healos™ Canada team ("Healos™," "we," "us"), covering your use of noheartattack.com and all associated services, programs and content.

By using our website, completing the H-Index™ Health Audit, or purchasing any Healos™ program, you confirm that you have read and agree to these Terms and to our Privacy Policy, which forms part of these Terms.

We may update these Terms. Material changes will be emailed to active clients at least 14 days before they take effect. Continued use of our services means you accept the updated Terms.

§2Nature of Our Services

Healos™ works alongside, never instead of, your cardiologist, physician and prescribed medications. We encourage every client to:

• Share their H-Index™ report with their cardiologist, family physician or specialist.
• Consult their physician or pharmacist before starting any supplement, especially if taking anticoagulants (such as warfarin or apixaban), statins, beta-blockers or antiarrhythmics.
• Never reduce, stop or change a prescription without their prescribing physician.
• Seek emergency care immediately for chest pain, difficulty breathing, sudden weakness or numbness on one side, or loss of consciousness. Call 911.

The H-Index™ Health Audit is a self-reported wellness assessment. It is not a diagnostic tool and does not produce a medical diagnosis. Healos™ does not perform blood tests; we analyse results that you obtain through your own physician or a laboratory.

§3Eligibility

• You must be at least 18 years old to use Healos™ services or purchase a program. A family member may purchase on behalf of an adult client with that person's consent.
• You must have the legal capacity to enter into a binding contract.
• Healos™ services are designed primarily for residents of Canada. Kits ship to more than 50 countries; delivery is subject to each country's import rules.
• You agree to provide accurate and complete information during intake, surveys and payment.

§4Program Descriptions

4.1 Clarity Starter: CA$49, one-time

Includes the H-Index™ 32-dimension baseline audit, a drug–nutrient interaction screen, 30-day Stage A recommendations, a blood-panel guide and a physician-ready report. This is a digital service with no physical product. The survey must be completed within 30 days of purchase; reports are delivered within 48 hours of survey completion.

4.2 Sovereign Monthly: US$599 per month, recurring

Includes a monthly cellular nutrition kit, a monthly H-Index™ update, drug–nutrient monitoring, 24/7 AI care support, WhatsApp concierge access and a monthly physician-ready report. The subscription renews automatically each month until cancelled. You may cancel, pause (1 to 3 months) or modify it at any time through the Stripe Customer Portal.

4.3 91-Day Program: US$1,599, one-time

Includes three staged nutrition kits (Stages A, B and C), H-Index™ tracking, a Day-45 review, analysis of your Day 0 and Day 91 blood results, 24/7 WhatsApp concierge and a specialist-ready 91-day report. A pharmacist reviews your medications before the first kit ships; this usually takes 2 to 5 business days after purchase.

4.4 Annual Program: US$4,599 per year, recurring

A twelve-month program billed annually, including all Sovereign Monthly benefits at a 36% saving compared with monthly billing. It renews annually unless cancelled at least 30 days before the renewal date.

Product note: Kit contents are made by third-party manufacturers in facilities that meet Health Canada requirements. Formulations may vary slightly between batches while keeping the same active ingredients. If supply is disrupted, we may substitute an ingredient of equal or greater quality, with prior notice to active clients.

§5Payment and Billing

• Payments are processed securely by Stripe, Inc. Healos™ does not store your card details.
• The Clarity Starter is priced in Canadian dollars. All other programs are priced in US dollars; Canadian clients are charged the CAD equivalent at the exchange rate applied by their card issuer.
• Recurring subscriptions are charged automatically on the same day each month or year, with an emailed receipt after each charge.
• If a payment fails, Stripe will retry up to 3 times over 7 days. We will notify you by email and, where applicable, WhatsApp, with a link to update your payment method.
• We may pause delivery for accounts with unpaid balances.
• Applicable taxes (GST/HST for Canadian residents) are added at checkout as required by law.
• Shipping: kits ship free from our fulfilment centre in California, USA, with tracking by email. Any import duties or local taxes charged by your country on delivery are your responsibility.

§6Refund and Cancellation Policy

Every program has clear refund terms. Send refund requests to [email protected]; we review them within 5 business days.

6.1 Clarity Starter (CA$49): digital service

Your report is generated when you submit the 32-question survey. If you have not started the survey, you may cancel within 48 hours of purchase for a full refund. Once your report is generated, or after 48 hours, the fee is non-refundable.

6.2 Sovereign Monthly (US$599): Results Guarantee

First-time clients are covered in their first subscription month by our Results Guarantee (H-Index Improvement Guarantee). You qualify for a refund if all four conditions are met:

1. A baseline blood panel is completed at a recognised medical facility within 14 days before starting, measuring the four agreed indicators: hs-CRP, plasma CoQ10 (or fatigue-score equivalent), serum ferritin and H-Index™ overall score.
2. You follow the protocol as directed, confirmed by your weekly check-in responses. Missing weekly check-ins means this condition is not met.
3. A follow-up blood panel is completed at a recognised medical facility within 7 days after the first month.
4. None of the four indicators shows any positive change from baseline.

If all four conditions are met, the first month's fee (US$599) is refunded in full within 14 business days of receiving both panels and your check-in records.

Month 2 onward and maintenance clients: Clients whose baseline H-Index™ already exceeds 72/100, or who subscribe for maintenance, are covered by our Product Quality Guarantee only: refunds for damaged, spoiled or incorrectly fulfilled product, not for biomarker change.

Cancelling: Cancel any time through the Stripe Customer Portal; cancellation takes effect at the end of the current billing period. Fees already charged are non-refundable except as set out above, and the current month's kit ships as scheduled.

Pausing: You may pause for 1 to 3 months at no cost through the Stripe Customer Portal or by emailing [email protected].

6.3 91-Day Program (US$1,599)

1. Within 72 hours of purchase, before pharmacist review begins: full refund on written request.
2. Product received and fully unopened, within 30 days of delivery: full refund on return of all unopened product in its original packaging. You pay return shipping; refunds are processed within 14 business days of receipt.
3. Product opened, Days 1 to 44: a results-based refund is available if (i) a baseline blood panel was completed before starting; (ii) weekly check-in confirmations are on file; (iii) a comparison panel is provided after at least 30 days of use from a recognised medical facility; and (iv) none of the four agreed indicators shows positive change. On return of remaining unopened product, a full refund is issued. Partially used kits without qualifying panels are not eligible.
4. After Day 45: pro-rated refund by stage completed. Stage A only: two-thirds refund (US$1,066). Stages A and B: one-third refund (US$533). The Day-91 report, once generated, is non-refundable.
5. Pharmacist review outcome: if the pharmacist review finds your medications incompatible with the program, you receive a full refund and alternative recommendations at no charge.

6.4 Annual Program (US$4,599)

You may cancel at any time. Within the first 60 days of billing, a pro-rated refund is available for remaining months, calculated at US$599 per month delivered. After 60 days, annual fees are non-refundable, and the Results Guarantee in Section 6.2 applies at each quarterly blood-panel checkpoint (about Day 90 and Day 180). You may cancel renewal without charge by written notice at least 30 days before the renewal date.

6.5 Shipping, damage and system failure

• Returns: before sending anything back, email [email protected] to receive return instructions. Products returned without prior confirmation may not be accepted. Return shipping costs, and any taxes or import duties already paid, are not refundable.
• Damaged or spoiled product: tell us within 48 hours of delivery, with photos, at [email protected]. We will replace it at no cost or refund the affected items.
• Dispatch: orders ship within 2 business days after pharmacist review is complete, with tracking by email. If your order has not shipped within 10 business days of purchase (excluding events beyond our control), you may request a full refund or choose to keep waiting.
• Medical emergency: if you cannot continue because of a documented medical emergency (hospital admission or physician instruction to stop supplements), we will pause your subscription or issue a pro-rated refund case by case, on receipt of supporting documentation.
• System failure: if our systems fail (for example, a report is not generated, or automated messages or check-ins do not work), you are entitled to a full refund without meeting any other condition.

§7Professional Partnership Terms

This section applies to health professionals, long-term care institutions, pharmacists and other organisations in a referral or partnership arrangement with Healos™ Canada.

7.1 Referral arrangements

• Referral fees are set out in individual partnership agreements and are not publicly disclosed.
• Partners are responsible for making referrals appropriately and for ensuring referred clients are suitable for Healos™ programs.
• Partners must not make representations about Healos™ products or services beyond official Healos™ materials.

7.2 Confidentiality

Partnership terms, pricing, commission structures and proprietary information are confidential and may not be disclosed without prior written consent from Healos™ Canada.

7.3 Long-term care agreements

Institutional agreements, including trial proposals, service contracts and pricing, are governed by separate written agreements. These Terms govern use of the website and online forms and do not override a signed institutional agreement.

7.4 Scientific Advisory Board

Advisory Board members work under separate advisory agreements covering their roles, time, compensation and intellectual property. Advisory relationships are not employment relationships.

§8Health Disclaimer

All information, reports, recommendations and content from Healos™, including the H-Index™ Health Audit, program protocols, blog articles and messages from our team, are for informational and wellness support purposes only. They are not medical advice, do not create a physician–patient relationship, and do not replace professional diagnosis or treatment. Always consult your physician, cardiologist, pharmacist or other qualified health professional about any medical condition, medication or health concern.

In an emergency, call 911 or your local emergency number immediately. Do not contact Healos™ instead of emergency services.

Individual results vary and are not guaranteed. References to scientific studies on our website are for educational context only and are not claims that Healos™ products produce the results described in those studies.

§9Intellectual Property

• All website content, including text, graphics, logos, the H-Index™ framework, report formats and program methods, is the intellectual property of Healos™ Canada and Way Liu, protected by Canadian copyright law and international conventions.
• "Healos™," "H-Index™," "NoHeartAttack.com," "Clawbot™" and "Sovereign Health Protocol™" are trademarks of Healos™ Canada. Unauthorised use is prohibited.
• Your H-Index™ report belongs to you. Healos™ may use anonymised, aggregated data for program improvement and research only, as described in our Privacy Policy.
• You may not reproduce, distribute or commercially use Healos™ content without prior written permission.

§10Limitation of Liability

To the maximum extent permitted by law:

• Healos™ Canada and its team are not liable for indirect, incidental, special, consequential or punitive damages arising from your use of, or inability to use, our services.
• Our total liability for any claim is limited to the amount you paid Healos™ in the 3 months before the claim.
• Healos™ does not guarantee specific health outcomes. Results depend on many factors outside our control, including adherence, existing conditions, medications and lifestyle.
• We are not liable for delays caused by circumstances beyond our reasonable control, such as postal disruption, supply-chain issues or natural disasters.

Nothing in these Terms limits rights you have under consumer protection laws that cannot be excluded.

§11Governing Law and Disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Any dispute will first be addressed through good-faith negotiation; if not resolved within 30 days, the parties agree to try mediation before litigation. Legal proceedings will be brought in the courts of Ontario, subject to any consumer protection law in your province that gives you the right to proceed elsewhere.

Clients outside Canada acknowledge that Healos™ Canada operates under Canadian law.

§12Contact

Privacy Policy · Home