Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Healos™ Canada, operated by Way Liu, one of the key founders, and the Healos™ Canada Team ("Healos™," "we," "our," or "us"), regarding your use of the Healos™ website located at noheartattack.com and all associated services, programmes, and content.

By accessing our website, completing the H-Index™ Health Audit, or purchasing any Healos™ programme, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

We reserve the right to modify these Terms at any time. Material changes will be communicated by email to active clients at least 14 days before taking effect. Continued use of our services constitutes acceptance of the updated Terms.

Nature of Our Services

Healos™ is designed to operate alongside — not instead of — your cardiologist's care, your physician's treatment plan, and any medications prescribed to you. We strongly encourage all clients to:

• Share their H-Index™ report with their cardiologist, family physician, or specialist.
• Consult their physician or pharmacist before starting any new supplement programme, particularly if taking prescription medications including anticoagulants (Warfarin, Eliquis), statins, beta-blockers, or antiarrhythmics.
• Never reduce, stop, or modify prescription medications without consulting their prescribing physician.
• Seek immediate emergency medical care for symptoms of cardiac emergency (chest pain, difficulty breathing, sudden weakness or numbness on one side, loss of consciousness).

The H-Index™ Health Audit is a self-reported wellness assessment tool. It is not a medical diagnostic instrument and does not produce a medical diagnosis. Scores and reports are for informational and wellness planning purposes only.

Eligibility

• You must be at least 18 years of age to use Healos™ services or purchase any programme.
• You must have the legal capacity to enter into a binding contract in your jurisdiction.
• Healos™ services are primarily designed for residents of Canada. International clients (United States, Australia, and other countries) may access our digital services; however, physical supplement delivery is subject to customs regulations and availability in your country.
• You agree to provide accurate and complete information during registration, survey completion, and payment processing.

Programme Descriptions

4.1 Healos™ Clarity Starter — CA$49 (One-time)

Includes: H-Index™ 32-dimension baseline audit, drug-nutrient interaction screen, 30-day Stage A protocol recommendations, Day-30 blood panel guide, and physician-ready report. This is a digital service — no physical product is included. The H-Index™ survey must be completed within 30 days of purchase to receive your report. Reports are delivered within 48 hours of survey completion.

4.2 Healos™ Sovereign Monthly — US$599/month (Recurring subscription)

Includes: Monthly delivery of the Healos™ 4-formula cellular nutrition kit, monthly H-Index™ score update, drug-nutrient monitoring, 24/7 AI care support, WhatsApp concierge access, and monthly physician-ready report. Subscription renews automatically each month unless cancelled. Clients may cancel, pause (1–3 months), or modify their subscription at any time through the Stripe Customer Portal.

4.3 Healos™ 91-Day Cellular Reset — US$1,599 (One-time)

Includes: Three monthly deliveries of the Healos™ cellular nutrition kit (Stages A, B, and C), weekly H-Index™ updates, Day-45 mid-point review, Day-91 full blood panel comparison analysis, 24/7 WhatsApp concierge, and a specialist-ready 91-day progress report. A pharmacist-reviewed drug-nutrient interaction screen is conducted before the first kit is dispatched. This process may take 2–5 business days after purchase.

4.4 Annual Programme — US$4,599/year (Recurring subscription)

Twelve-month cellular health programme with annual billing. Includes all Sovereign Monthly benefits at a 36% saving versus monthly billing. Renews annually unless cancelled at least 30 days before the renewal date.

Payment & Billing

• All payments are processed securely by Stripe, Inc. Healos™ does not store your payment card information.
• The CA$49 Clarity Starter is priced in Canadian dollars (CAD). All other programmes are priced in US dollars (USD). Canadian clients purchasing USD-priced programmes will be charged the equivalent in CAD at the exchange rate applied by their bank or card issuer at the time of transaction.
• For recurring subscriptions, your payment method will be charged automatically on the same day each month (or year). You will receive a receipt by email after each charge.
• In the event of a failed payment, Stripe will automatically retry the charge up to 3 times over 7 days. You will be notified by email and WhatsApp (if applicable) of payment failure and provided with a link to update your payment method.
• Healos™ reserves the right to suspend programme delivery for accounts with outstanding unpaid balances.
• Applicable taxes (GST/HST for Canadian residents; applicable taxes for international clients) will be added to the displayed price at checkout as required by law.

Refund & Cancellation Policy

Healos™ Canada stands behind every programme with clear, fair, and enforceable refund terms. All refund requests must be submitted to [email protected] and will be reviewed within 5 business days.

6.1 CA$49 · Clarity Starter — Digital Service

The CA$49 Clarity Starter is a digital health service. Your H-Index™ report is generated upon completion of the 32-question survey. Once the survey has been submitted and your report generated, the service is complete and no refund is available. If you wish to cancel within 48 hours of purchase and have not yet completed the survey, contact [email protected] for a full refund. After 48 hours or upon survey completion, all fees are non-refundable.

6.2 US$599/month · Sovereign Monthly — H-Index Improvement Guarantee

Healos™ stands behind the Sovereign Monthly programme with an H-Index Improvement Guarantee for first-time clients in their first subscription month. To qualify for a refund under this guarantee, all four of the following conditions must be met:

1. A baseline blood panel must be completed at a recognised medical facility within 14 days prior to starting the programme, measuring the four agreed indicators: hs-CRP, plasma CoQ10 (or fatigue score equivalent), serum ferritin, and H-Index™ overall score.
2. The client must follow the Healos™ protocol as directed — confirmed via weekly GHL check-in responses throughout the month. Non-response to weekly check-ins constitutes failure to satisfy this condition.
3. A follow-up blood panel must be completed at a recognised medical facility within 7 days of completing the first month.
4. None of the four agreed indicators shows any positive change compared to the baseline panel.

If all four conditions are satisfied, a full refund of the first month's fee (US$599) will be issued within 14 business days of receiving both blood panels and check-in confirmation records.

Returning clients (Month 2 onward): Clients whose baseline H-Index score already exceeds 72/100 across the four monitored indicators, or who are subscribing for maintenance purposes, are supported under our Product Quality Guarantee only. Refunds are available solely in the event of product damage, spoilage, or incorrect fulfilment — not on the basis of biomarker change. This reflects the clinically appropriate reality that clients maintaining already-optimised cellular health markers may not show further measurable improvement.

Subscription cancellation: Cancel any time via the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period. Monthly fees already charged are non-refundable except as set out above. The physical kit for the current month will be dispatched as scheduled.

6.3 US$1,599 · 91-Day Cellular Reset Protocol

Refund eligibility depends on the stage at which the request is made:

1. Within 72 hours of purchase, before pharmacist review is initiated: Full refund upon written request to [email protected].
2. Product received but fully unopened, within 30 days of delivery: Full refund upon return of all unopened product in original packaging. Client is responsible for return shipping costs. Refund processed within 14 business days of receipt.
3. Product opened and in use (Days 1–44): A results-based refund is available if: (i) a baseline blood panel was completed before starting the programme; (ii) weekly GHL check-in confirmations are on file; (iii) a comparison blood panel is provided after at least 30 days of use at a recognised medical facility; and (iv) none of the four agreed indicators shows positive change. Upon return of remaining unopened product, a full refund will be issued. Partially used kits returned without qualifying blood panel comparisons are not eligible for refund.
4. After Day 45: Pro-rated refund based on programme stage completed — Stage A only: two-thirds refund (US$1,066); Stages A and B: one-third refund (US$533). The Day-91 specialist report, once generated, is non-refundable.
5. Pharmacist review outcome: If the pharmacist review (completed within 72 hours of purchase) determines the client's current medication profile is incompatible with the programme formulation, a full refund will be issued and Healos™ will provide alternative recommendations at no additional charge.

6.4 US$4,599 · Annual Programme

The Annual Programme may be cancelled at any time; however, annual fees are non-refundable after 60 days from the billing date. Within the first 60 days, a pro-rated refund is available for remaining unused months, calculated at US$599 per delivered month. After 60 days, the H-Index Improvement Guarantee (as described in Section 6.2) applies at each quarterly blood panel checkpoint (approximately Day 90 and Day 180). Annual renewal may be cancelled without charge by providing written notice at least 30 days before the renewal date.

6.5 Shipping, Damage & System Failure

• Damaged or spoiled product: If any product arrives damaged, spoiled, or incorrectly fulfilled, notify us within 48 hours of delivery with photographic evidence at [email protected]. Healos™ will replace the product at no cost or issue a full refund for the affected items.
• Delivery delay: Healos™ commits to dispatching orders within 72 hours of purchase confirmation, with courier tracking sent by email. If an order has not been dispatched within 7 business days (excluding force majeure), you may request a full refund or elect to continue waiting.
• Medical emergency: If a client cannot continue the programme due to a documented medical emergency (hospital admission or physician instruction to cease supplementation), Healos™ will pause the subscription or issue a pro-rated refund on a case-by-case basis upon receipt of supporting medical documentation.
• System or service failure: If a refund is sought due to failure of Healos™ systems (H-Index report not generated, automated communications not delivered, check-in system non-functional), the client is entitled to a full refund without needing to satisfy any other conditions. Healos™ accepts full responsibility for service delivery failures caused by our platform.

Professional Partnership Terms

This section applies to health professionals, LTC institutions, pharmacists, and other organisations that enter into a referral or partnership arrangement with Healos™ Canada.

7.1 Referral Arrangements

• Referral fee structures are documented in individual partnership agreements and are not publicly disclosed.
• Referral partners are responsible for ensuring that referrals are made appropriately and that referred clients are suitable for Healos™ programmes.
• Referral partners must not make any representations about Healos™ products or services beyond what is stated in official Healos™ materials.

7.2 Confidentiality

All partnership terms, pricing, commission structures, and proprietary information shared between Healos™ and its partners are confidential. Partners agree not to disclose such information to third parties without the prior written consent of Healos™ Canada.

7.3 LTC Institutional Agreements

LTC institutional partnership agreements, including Trial proposals, service contracts, and pricing, are governed by separate written agreements negotiated between Healos™ Canada and the institution. These Terms of Service govern the use of the Healos™ website and online forms but do not supersede the terms of any signed institutional agreement.

7.4 Scientific Advisory Board

Scientific Advisory Board members operate under separate advisory agreements that specify their roles, time commitments, compensation, and intellectual property arrangements. Advisory relationships do not create employment relationships between advisors and Healos™ Canada.

Health Disclaimer

References to peer-reviewed scientific literature on the Healos™ website are provided for educational context only. They do not constitute claims that Healos™ products produce the results described in those studies.

Intellectual Property

• All content on the Healos™ website, including but not limited to text, graphics, logos, the H-Index™ framework, report formats, and programme methodologies, is the intellectual property of Healos™ Canada and Way Liu, protected by Canadian copyright law and international IP conventions.
• The trademarks "Healos™," "H-Index™," "NoHeartAttack.com," "Clawbot™," and "Sovereign Health Protocol™" are proprietary to Healos™ Canada. Unauthorised use of these marks is prohibited.
• Your H-Index™ report, generated from your personal health data, belongs to you. Healos™ retains a non-exclusive licence to use anonymised, aggregated health data for programme improvement and research purposes only.
• You may not reproduce, distribute, or commercially exploit any Healos™ content without prior written permission.

Limitation of Liability

To the maximum extent permitted by applicable law:

• Healos™ Canada and its team members shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our services.
• Our total liability to you for any claim arising from these Terms or your use of our services shall not exceed the amount you paid to Healos™ in the 3 months preceding the claim.
• Healos™ does not guarantee any specific health outcomes. The H-Index™ report and programme recommendations are tools to support your wellness journey — individual results depend on many factors beyond Healos™'s control, including adherence, pre-existing conditions, concurrent medications, and lifestyle factors.
• Healos™ is not liable for any delays in programme delivery caused by circumstances beyond our reasonable control, including postal disruptions, supply chain issues, or natural disasters.

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of Healos™ services shall first be addressed through good-faith negotiation. If negotiation does not resolve the dispute within 30 days, the parties agree to mediation before pursuing litigation.

Any legal proceedings shall be brought exclusively in the courts of the Province of Ontario, Canada. You consent to the personal jurisdiction of such courts.

For clients located outside Canada: you acknowledge that Healos™ Canada operates under Canadian law, and by using our services, you agree to resolve disputes under Canadian jurisdiction.

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